Beaumont Sainsbury Animal Hospital

Absolutely the best place for rabbit care that I've found in London.

The clinic is not of high quality and charges exorbitant fees. They bill clients and have provided incorrect medication for my pet. I visited the facility and paid £200; however, they provided a loan medication for my pet. My pet is not suffering, and when I inquired about a follow-up to determine if medication adjustment was necessary, they declined to charge me again. I am dissatisfied with this experience because the staff, including the veterinarian, lack professionalism. Overall, their conduct appears unsatisfactory to me.

I’ve been coming to the Royal Veterinary College for 16 years, ever since I got my dog, and I wouldn’t choose any other veterinary practice. Duncan is one of the incredible vets they have there, he is an exceptional vet—professional, knowledgeable, and genuinely caring. I always feel completely reassured knowing my dog is in his safe hands. He takes the time to explain everything clearly and treats every visit with kindness and compassion. I’m incredibly grateful for the care he has given my dog over the years and would highly recommend RVC to any pet owner.

Best vets around by a land slide, I wouldn't go anywhere else for my fur babies. Great staff, great prices, confident diagnosis. Considering they have overheads of rent, water, electricity, staff, taxes, equipment, etc £60 for a consultation is great value. Thanks for always taking care of my Freddie in an emergency 🩷

I was extremely disappointed with the service. I assumed it would be professional. I was over charged and dealt with vets & nurses who lacked professional communication. I received false information and poor service. I will never return. I am disgusted. They left my dog to dying, alone in the basenent. I was able to rescue him, where he died in my arms. They did not do enough to support his breathing. A law suit is to follow.

I am beyond disgusted with the Beaumont Sainsbury Animal Hospital (RVC). For a clinic claiming to be a global leader, their management is a masterclass in bureaucratic hypocrisy and clinical neglect. The "Urgency" Hypocrisy: The vet initially stressed the "extreme urgency" of my pet’s condition, quoting a massive fee for a procedure originally discussed for a Thursday. Then, without any clinical justification, they unilaterally delayed this "urgent" surgery to the following week. If a pet’s condition is critical enough to warrant high-risk intervention, how is a week-long delay acceptable? It’s clear the "urgency" was only about the price tag, not the animal’s suffering. Communication & Medical Failure: My urgent emails were ignored for 4 days while my pet was self-mutilating and bleeding. Their only intervention in two weeks has been a basic painkiller, which has been completely insufficient for the evolving tissue growth and intense itching my pet is suffering from. Double Standards on Time: The lack of professional empathy is staggering. When I arrived early for a previous appointment, I was made to wait 40-50 minutes without a word. Today, when I was delayed by 15-20 minutes, they flatly refused to see us and cancelled the slot—knowing full well the pet is in distress and needs urgent medication adjustments. They are happy to take your consultation fee for a "wait-and-see" approach, but offer zero flexibility or humanity when it actually matters. They value their rigid schedule over the life of a small animal. Absolute disgrace to the veterinary profession.

A terrible service they mistreated my pet and over charged me several times and the receptionist is very rude I would never recommend this service to anyone……………..I have since changed my mind and I would like to say that after this misunderstanding with the vets (partly my fault)I have had a very positive experience when taking my pet back there they actually cured my dog and did not over charge me for the service so all in all it is a very safe place to take your pet ❤️🫵

This place doesn't even warrant 1 star. Be warned from my experience. Officious, overbearing, rude woman with glasses and grey hair on reception shows no empathy, understanding, or compassion, twice within four days reduced me to tears, at a very distressing time. harassing me to settle bill - even just 2 days after paying £600 and bringing in a dead cat. Avoid her if you are distressed with a very sick or dying animal, as she will make you feel 10x worse. I have terminal cancer, am in a lot of pain, and am still struggling to cope with grief as a result of one cat - declared fit by their vets three days before - suddenly dropping dead in a pool of blood. I have had the stress and upset of arranging a post-mortem, arranging transportation, arranging cremation - this on top of having a second cat with an unknown health condition, causing me even more worry. She then cancelled the first appointment I had managed to make, thereby placing my cat at risk of worsening health, as she required an course of urgent injections. It is not appropriate to be so persistent and intrusive so soon in a time of an owner's grief. I have been left absolutely distraught by a sudden and unexpected death. Aside from the above, I was left waiting more than TWELVE DAYS for results of blood tests for the second cat, which is absolutely lax and disgraceful. When one cat was in last December, the horrible vet who checked her in couldn't have been more dismissive or disinterested if she'd tried, so much so that I hesitated before leaving the cat there, wondering if it was wise. More errors on the form I was given to sign, wrong age, wrong coat. She said she'd call after the op to let me know how things went and when I could collect her. Did she? Like hell she did. I was forced to keep phoning at nearly 6pm to find out what was going on, frantic with worry, as not one person had seen fit to contact me. Another 'error' I presume; should be called what it is, incompetence. Oh and the dead cat post-mortem, well I now question its validity as on an email I received it didn't even get the poor thing's age or coat length right. Oh that was an error they said - and how many more errors, and fatal ones, have they covered up I wonder. They cut the leg off another of my cats, charging me thousands, when I took her in just because she wasn't eating. Then they said she had a dislocated leg. A dislocated leg??? An indoor cat who doesn't go out??? It apparently couldn't be fixed, so they said. I should have asked for a second opinion given what I have found out since. And to add insult to injury, they refuse to get the old woman who has caused me such distress to apologise to me personally, they just issue a bland, pathetic email full of empty, meaningless platitudes. And now, while I am presently in a hospice, they are threatening me with legal demands for payment, and phoning me at 8.30am. Don't bother responding Beaumont, you know this is all true. You should be thoroughly ashamed of yourselves. I hope karma repays the old woman with interest and this will be on her conscience forever. I wonder how she can sleep at night.

I have seen a handful of vets at RVC for each our cats and we've had nothing but a positive experience. Every member of their team is compassionate and incredibly professional. They will absolutely go the above and beyond for your pet. Thank you to Dr Callum Brook and students for our most recent visit.