Creature Comforts St John's Wood

Creature Comforts (this branch) operates as part of the wider Creature Comforts brand (reviews mention multiple “locations” and an app), and appears set up for both routine care and complex procedures. The clinic’s own information highlights on-site diagnostics (including imaging and an in-house lab) plus advanced options like endoscopy and keyhole surgery, while recent reviews describe hands-on treatment for allergies, tumour removals, a toe amputation, and eye surgery. Owners also point to practical, experience-shaping details: calm, clear communication during stressful procedures, detailed feedback during appointments, and responsive support via the clinic’s app/live chat.

Services

Based on the clinic website summary and the latest reviews, services mentioned include

• •Consultations and urgent care, plus emergency care (with out-of-hours emergencies routed to partner providers, as stated on the website)
• •Vaccinations
• •Surgery, with specific procedures referenced in reviews including
• •Tumour removal
• •Toe amputation
• •Eye surgery
• •Ophthalmology (listed as a specialty on the website)
• •Keyhole surgery (listed as a specialty on the website)
• •Dentistry: “Dental, Scale and Polish” (website)
• •Diagnostics and imaging (website), with facilities listed including in-house lab, X-ray, ultrasound, and endoscopy
• •Neutering (website)
• •Microchipping (website)
• •Travel documents (website)
• •Non-cosmetic grooming (website); reviews also mention paw/feet trimming for a puppy
• •Behaviour advice and nutrition guidance (website)
• •Parasite control and pharmacy / on-site pharmacy (website)
• •Euthanasia (website)
• •Species listed on the website: dogs, cats, rabbits

People

• •Rebecca Castle is credited in a detailed review with ongoing case management “since opening,” including treatment for allergies, tumour removals, a toe amputation, and eye surgery. The same review highlights her attention to detail (including the pet’s appearance after surgery) and describes her communication as calm and clear during stressful decisions.
• •Sandra is praised for handling a pet with “thoughtful, detailed feedback throughout” the visit, with the owner specifically noticing the way she looked after their dog during the appointment.
• •The wider team are repeatedly described as patient with dogs and focused on making vet visits feel positive (e.g., one owner says their dog now experiences the vet as a “happy experience”; another mentions a puppy falling asleep during feet trimming).

Reviews

5.0 stars from 189 reviews. - Complex procedures described with good outcomes: owners mention allergies management, tumour removal, toe amputation, and eye surgery, with one review emphasising careful handling of post-surgical results.

• •Communication and follow-through during appointments: multiple reviewers highlight clear explanations and detailed feedback while care is being delivered.
• •Low-stress handling for pets: several reviews describe pets enjoying visits, including patience with a dog and a puppy relaxing enough to fall asleep during feet trimming.
• •Convenience and responsiveness: owners call out quick, effective communication via the clinic’s app (and the website also lists live chat).